At Fake Plants World, we are committed to your satisfaction. Our high-quality artificial plants are crafted with care, and we want you to love your purchase. However, we understand that sometimes things don’t go as planned. That’s why we offer a comprehensive returns policy designed with your needs in mind.
Return Eligibility
If for any reason you are not completely satisfied with your purchase, you may return items within 30 days of receiving your order. To qualify for a return, items must be in their original condition, unused, and with all tags attached. We are unable to accept returns on items that have been damaged or altered.
Initiating a Return
To start the return process, please contact us at [email protected]. Our friendly customer service team will guide you through the necessary steps, including how to package your items for return. Please ensure you have your order number on hand to expedite the process.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item received. In such cases, we will provide a prepaid return label for your convenience. Please note that shipping fees for the original order are non-refundable.
Refund Process
Once we receive your returned items, we will inspect them to ensure they meet our return criteria. Refunds will be processed to your original payment method within 5-10 business days. We’ll notify you via email once your return has been processed.
Exchanges
If you would like to exchange an item for a different size, color, or type, we recommend placing a new order for the desired product while initiating the return for the original item. This ensures that you receive your new product promptly.
We appreciate your understanding and cooperation in following our returns policy. Your satisfaction is our top priority, and we are here to ensure your shopping experience with Fake Plants World is nothing short of exceptional. Thank you for trusting us with your decorative needs!